Complaints and feedback

Please use our Friends and Family form for comments about the practice and suggestions as to how we can improve our service to you.

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

To pursue a complaint please contact the surgery either by telephone, filling in a form at reception, writing a letter or emailing us at bnssg.kws@nhs.net. A member of the management team will deal with your concerns appropriately.

Your review must be about a specific experience and not a general view of the NHS or the service as a whole.

The GP Patient Survey is an independent survey run by Ipsos on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.