Here at Kennedy Way Surgery we may use Heidi Scribe. This is an AI-powered transcription service designed to enhance the efficiency of consultations. During your appointment, Heidi listens to the conversation between you and your clinician, transcribing it in real time. The audio recording of your consultation will not be stored anywhere.
This allows us to focus entirely on you, thus improving the quality of your care. The transcribed notes are reviewed and approved before being added to your medical record. This process ensures accurate documentation of your consultation, supporting better informed medical decisions and personalised care.
If they choose to use Heidi, your clinician will ask for your consent at the start of your consultation. You have the right to decline if you wish.
Please be assured that Heidi is an approved supplier by the NHS and has undergone very stringent cyber and data security tests. None of your data will be shared with any third parties and no data is stored anywhere outside of the United Kingdom.